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ISBN: 978-1-908999-33-7 HBK; 978-1-908999-34-4 PBK
Paperback version: £29.99
Provides the â€˜whysâ€™ and â€˜howsâ€™of customer service. Easy to read, very current, and full of references to all the latest research. Vital for students and practitioners. [More]
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