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Textbooks

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Customer Service for Hospitality and Tourism

Simon Hudson, Louise Hudson

ISBN: 978-1-908999-33-7 HBK; 978-1-908999-34-4 PBK
Paperback version: £34.99

Provides the ‘whys’ and ‘hows’of customer service. Easy to read, very current, and full of references to all the latest research. Vital for students and practitioners. [More]

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