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Service Management

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Introducing Management in a Global Context 11719 visits

Robert MacIntosh, Kevin D O'Gorman

ISBN: Hbk 978-1-910158-47-0; Pbk 978-1-910158-48-7; eBook 978-1-910158-49-4

Covering the major management disciplines, Introducing Management in a Global Context provides an introductory overview of key topic areas and to glimpse the latest research in domains such as strategy, technology and change, economics and development, politics and the social world, marketing, ethics and corporate decision making.

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Responsible Sales and Service of Alcohol 15789 visits

for the tourism, hospitality and retail industries

James Murphy

ISBN: 978-1-910158-18-0 Hbk

Explains the complexities of alcohol and its' sale and supply, and examines the wide range of inter-related associated topics connected to the wider tourism, hospitality and retail industries.

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Food and Drink: the cultural context 55588 visits

Edited by Donald Sloan, Oxford School of Hospitality Management, Oxford Brookes University, UK

ISBN: 978-1-908999-03-0 hardback; 978-1-908999-04-7 paperback

The first text to provide a comprehensive and academically rigorous introduction to a range of key themes in the field of food, drink and culture. It explores the complex relationships between food and drink, and individuals and society.

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Customer Service for Hospitality and Tourism 83015 visits

Simon Hudson, Louise Hudson

ISBN: 978-1-908999-33-7 HBK; 978-1-908999-34-4 PBK

Provides the ‘whys’ and ‘hows’of customer service. Easy to read, very current, and full of references to all the latest research. Vital for students and practitioners.

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Principles and Practices of Bar and Beverage Management: The Drinks Handbook 47310 visits

James Murphy

ISBN: 978-1-908999-58-0 hbk

A comprehensive training guide and authoritative resource essential for all students, bartenders, sommeliers, mixologists, waiters and food and beverage practitioners the world over. All you need know to manage a successful bar business and more!

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Principles and Practices of Bar and Beverage Management 48980 visits

James Murphy

ISBN: 978-1-908999-36-8 hbk; 978-1-908999-37-5 pbk

A comprehensive text and resource book designed to explain the latest developments in and new complexities of managing modern bars- be they stand alone or part of larger institutions such as hotels and resorts.

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Responsible Hospitality 53844 visits

Theory and Practice

Rebecca Hawkins, Paulina Bohdanowicz

ISBN: 978-1-906884-42-0 hbk; 978-1-906884-19-2 pbk

The first book to bring together environmental theory and the responsible hospitality debate to define how far the industry has gone and what is left to achieve. It provides a genuine critique of the range of methods that have been developed by to address

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Research Methods for Accounting and Finance 2531 visits

Audrey Paterson, David Leung, William Jackson, Robert MacIntosh, Kevin D O'Gorman

ISBN: 978-1-910158-88-3 HBK; 978-1-910158-89-0 PBK; 978-1-910158-90-6 eBook

Research Methods for Accounting and Finance is an essential text for accounting and finance students undertaking research for the first time. It demystifies the research process by providing the novice researcher with a must-have guide through all of the stages of the research process, from identifying a research topic to the finished project.


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