Our books are available as e-inspection copies via Adobe Edition Guard to qualified lecturers for consideration as course textbooks. On receipt of your request we will send you download instructions and a unique link to the selected publication(s). Once downloaded, you will have access to the e version for 30 days.
Provides the ‘whys’ and ‘hows’of customer service. Easy to read, very current, and full of references to all the latest research. Vital for students and practitioners. [More]
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