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Emerging Trends in Consumer Behaviour in the Service Sector 119020 visits

Saloomeh Tabari, Nazan Colmekcioglu, Wei Chen

ISBN: Hardback: 9781915097620; Paperback: 9781915097637; eBook: 9781915097644; DOI: 10.23912/9781915097644-5756

A fresh and comprehensive perspective on current and innovative topics related to consumer preferences, attitudes, perceptions and reactions in service industries. It delves into the impact of contemporary trends and emerging technology, by providing a holistic view on the future of the trends and behaviour within the service sector.

Forthcoming title

Coaching and Mentoring in Tourism, Hospitality and Events 76989 visits

Diana Clayton, Judie M Gannon, Anna Klenert

ISBN: 9781915097743 HBK; 9781915097729 PBK; 9781915097750 eBook

A comprehensive exploration of mentoring and coaching and its’ application within the THE industries.

Forthcoming title

Customer Service for Hospitality and Tourism 4th edition 2157 visits

Simon Hudson, Louise Hudson

ISBN: HBK: 9781917433112; PBK:9781917433105; EBOOK: 9781917433129

The fourth edition of this book – like those before - is easy to read, very current, and full of references to all the latest research. It contains brand new material on issues surrounding sustainability and AI in the context of customer services.


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