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housekeeping

Forthcoming title

Unpacking Hospitality Work Realities 4198 visits

Insights and Advocacy from the Global Hospitality Research Alliance

Deirdre Curran, Anastasios Hadjisolomou

ISBN: 9781917433204 HBK; 9781917433211 eBOOK

This volume provides evidence-based insights and discussions on today’s workplace realities in the hospitality industry. It uses comparative perspectives and insights from international case studies to illustrate what is wrong, what needs to change, and how change can best be implemented to ensure fair work in hospitality.

Now available for purchase!

Hotel Housekeeping Management 62814 visits

Changing trends and developments

Jayanti Jayanti

ISBN: 9781911635543 hbk; 9781911635550 pbk; 9781911635567 eBook

A comprehensive hands-on guide to this vital role in the operation of a hotel. With insights from international industry experts and real-life case studies, it provides the reader with a comprehensive how-to guide to all elements of this essential role as well as the theoretical foundations and operational techniques.

Now available for purchase!

Service Management Principles for Hospitality and Tourism in the Age of Digital Technology 4th edn 72084 visits

Jay Kandampully, David Solnet, Anil Bilgihan

ISBN: 9781915097705 PBK; 9781915097712 eBook

Guides managers to see hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs. Demonstrates how service organizations can capitalize on, or are impacted by, technological and social changes such as the sharing economy, social media, mobile technologies and more.


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