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Hospitality > Service Management

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Service Management Principles for Hospitality and Tourism 3418 visits

Jay Kandampully, David Solnet

ISBN: 9781911635161 PBK; 9781911635178 eBook

Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs within the context of personal relationships and experience.

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Food and Drink: the cultural context 90561 visits

Edited by Donald Sloan, Oxford Cultural Collective

ISBN: 978-1-908999-03-0 hardback; 978-1-908999-04-7 paperback

The first text to provide a comprehensive and academically rigorous introduction to a range of key themes in the field of food, drink and culture. It explores the complex relationships between food and drink, and individuals and society.

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Principles and Practices of Bar and Beverage Management: The Drinks Handbook 74638 visits

James Murphy

ISBN: 978-1-908999-58-0 hbk

A comprehensive training guide and authoritative resource essential for all students, bartenders, sommeliers, mixologists, waiters and food and beverage practitioners the world over. All you need know to manage a successful bar business and more!

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Principles and Practices of Bar and Beverage Management 81225 visits

James Murphy

ISBN: 978-1-908999-36-8 hbk; 978-1-908999-37-5 pbk

A comprehensive text and resource book designed to explain the latest developments in and new complexities of managing modern bars- be they stand alone or part of larger institutions such as hotels and resorts.

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Responsible Hospitality 89795 visits

Theory and Practice

Rebecca Hawkins, Paulina Bohdanowicz

ISBN: 978-1-906884-42-0 hbk; 978-1-906884-19-2 pbk

The first book to bring together environmental theory and the responsible hospitality debate to define how far the industry has gone and what is left to achieve. It provides a genuine critique of the range of methods that have been developed by to address

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Responsible Sales and Service of Alcohol 37783 visits

for the tourism, hospitality and retail industries

James Murphy

ISBN: 978-1-910158-18-0 Hbk

Explains the complexities of alcohol and its' sale and supply, and examines the wide range of inter-related associated topics connected to the wider tourism, hospitality and retail industries.


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