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Textbooks

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Service Management Principles for Hospitality and Tourism in the Age of Digital Technology 4th edn

Jay Kandampully, David Solnet, Anil Bilgihan

ISBN: 9781915097705 PBK; 9781915097712 eBook
Adobe DigitalEditions ebook: £38.99

Guides managers to see hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs. Demonstrates how service organizations can capitalize on, or are impacted by, technological and social changes such as the sharing economy, social media, mobile technologies and more. [More]

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