AI

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Emerging Trends in Consumer Behaviour in the Service Sector 665533 visits

Saloomeh Tabari, Nazan Colmekcioglu, Wei Chen

ISBN: Hardback: 9781915097620; Paperback: 9781915097637; eBook PDF: 9781915097644; ePUB: 9781915097651; DOI: 10.23912/9781915097644-5756

A fresh and comprehensive perspective on current and innovative topics related to consumer preferences, attitudes, perceptions and reactions in service industries. It delves into the impact of contemporary trends and emerging technology, by providing a holistic view on the future of the trends and behaviour within the service sector.

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Artificial Intelligence (AI) in Tourism, Hospitality and Events 648167 visits

Revolutionising Experiences

Roya Rahimi, Nikolaos Stylos, Eva M. Navarro-López, Prashant Pillai

ISBN: 9781915097859 HBK; 9781915097842 PBK; 9781911635529 eBook; 9781911635536 ePUB

Provides in-depth insights, practical examples and best practices in the fields of tourism, hospitality and events. It goes beyond theoretical concepts and to explore the real-world implementation of AI technologies, highlighting their potential impact and benefits within the industry.

Forthcoming title

Tourism Beyond AI 426 visits

Smart Destinations, Immersive Technologies and Digital Futures

Roya Rahimi, Muharrem Tuna, Hasan Kilic

ISBN: 9781911964186 Hbk; 9781911964377 Pbk; 9781911964193 eBook; 9781911964209 ePub

A research-led examination of how digital technologies are reshaping tourism and hospitality, and how they are transforming the ways organisations work, tourists experience destinations, and heritage and destinations are managed.

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Customer Service for Hospitality and Tourism 4th edition 477672 visits

Simon Hudson, Louise Hudson

ISBN: HBK: 9781917433112; PBK:9781917433105; EBOOK: 9781917433129; EPUB 9781917433136

The fourth edition of this book – like those before - is easy to read, very current, and full of references to all the latest research. It contains brand new material on issues surrounding sustainability and AI in the context of customer services.