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Hospitality > Tourism

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The Spa Manager's Essential Guide 464037 visits

Mike Wallace, Melanie Smith

ISBN: 9781911635192 hbk: 9781911635208 pbk; 9781911635215 eBook

Covers all the essential information on how to run a wellness, beauty or thermal spa operation successfully. It focuses on key areas including important spa management tools and systems, giving tips and advice on how spa managers should manage themselves and their teams to successfully operate a spa facility of any size.

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Reputation and Image Recovery for the Tourism Industry 562265 visits

Gabby Walters, Judith Mair

ISBN: 9781911396673 HBK; 9781911396680 PBK; 9781911396697 eBook

Via real life cases studies it contextualises the relevant theories on tourism, marketing and communication, and unpacks examples of best practice to illustrate how carefully managed response strategies can ensure the future survival of an organisation.

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Event Evaluation 320188 visits

Theory and methods for event management and tourism

Donald Getz

ISBN: 9781911396611 HBK; 9781911396659 PBK; 9781911396628 eBook

The first textbook and reference work on evaluation specifically for event management and event tourism. Drawing upon generic evaluation theory and methods, event and tourism research and real-world experiences, it provides the concepts and tools needed for establishment of a comprehensive evaluation system and the implementation of varied evaluation projects.

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Peer-to-Peer Accommodation Networks 536073 visits

Pushing the boundaries

Sara Dolnicar

ISBN: 9781911396512 HBK; 9781911396529 PBK; 9781911396536 Open Access eBook

The first book to present a new conceptual framework which offers an initial explanation for the continuing and rapid success of such 'disruptive innovators’ and their effects on the international hospitality industry

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The Story of Hilton Hotels 515601 visits

'Little Americas'

Barbara Czyzewska

ISBN: 9781911396949 HBK; 9781911396956 PBK; 9781911396963 eBook

An informative historical analysis of the development of the company, as well an engaging narrative about Conrad Hilton himself. It analyses some of the key shifts in the area of hotel management including standardisation, asset-light models and delivering the customer experience.

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Event Stakeholders 434823 visits

Theory and methods for event management and tourism

Mathilda van Niekerk, Donald Getz

ISBN: 9781911396635 HBK; 9781911396666 PBK; 9781911396642 eBook

Focuses on stakeholder theory applied to event management and goes beyond traditional approaches by treating event management as an applied field.

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Talent Management in Hospitality and Tourism 312925 visits

Susan Horner

ISBN: 978-1-910158-66-1 HBK; 978-1-910158-67-8 PBK; 978-1-910158-68-5 eBook

Recruiting and retaining happy and well trained staff is key to the success of all customer-facing businesses. This book is the first to explore on this important topic from an individual and personal perspective.

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Tourism Marketing for Small Businesses 447423 visits

Steven Pike

ISBN: 9781911396345 HBK; 9781911396352 PBK; 9781911396369 eBook

This unique text focuses on the application of global marketing principles specifically for small tourism businesses around the world.

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Focus on World Festivals 322541 visits

Contemporary case studies and perspectives

Chris Newbold, Jennie Jordan

ISBN: 978-1-910158-55-5 HBK; 978-1-910158-56-2 PBK; 978-1-910158-57-9 eBook

A contemporary overview of festival activity from around the world based on over 30 case studies drawn from every continent. Through its case-study focus it examines different types and genres of festival across the world; considers in detail specific festivals in specific contexts; looks at management and organisational issues in festival provision, and illustrates debates and theories pertaining to festivals throughout the world.

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Youth Employment in Tourism and Hospitality 366829 visits

A critical review

Andreas Walmsley

ISBN: 978-1-910158-36-4 hbk; 978-1-910158-37-1 pbk

The first comprehensive overview of key concepts, theories and knowledge relating to youth employment in the Tourism and Hospitality sectors.


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