Hospitality
 | Now available for purchase! Customer Service for Hospitality and Tourism 3rd edn 125619 visitsSimon Hudson, Louise HudsonISBN: 9781915097132 hbk; 9781915097149 pbk; 9781915097156 eBookA fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived - during the COVID-19 pandemic. |
 | Now available for purchase! Smart Cities and Tourism 149374 visitsCo-creating experiences, challenges and opportunitiesDimitrios Buhalis, Babak Taheri, Roya RahimiISBN: 9781915097088 HBK; 9781915097095 eBookThis edited volume provides a new insight for the current issues and opportunities in smart cities and related concepts in the next generation of urban evolution. |
 | Now available for purchase! Events Management 134744 visitsPrinciples and Practice 4th editionRazaq Raj, Tahir RashidISBN: 9781915097194 PBK; 9781915097217 HBK; 9781915097200 eBookFully revised and updated and includes two new chapters. Packed with case studies, both in-text and online, it takes the reader through the whole process of events management. |
 | Now available for purchase! Interpretation and Tour Leadership 109929 visitsPrinciples and Practices of Tour GuidingNimit Chowdhary, Monika PrakashISBN: 9781911635956 HBK; 9781911635963 PBK; 9781911635970 eBook 10.23912/9781911635956-4986 DOIWith a practical hands-on focus, it guides the reader through the key roles and responsibilities of a tour guide from interpretation techniques, leading visitors in difference scenarios, dealing tricky situations to setting up a tour guiding business. |
 | Now available for purchase! Researching Tourism, Leisure and Hospitality for Dissertations and Theses 2nd edition 93049 visitsPeter MasonISBN: 9781915097002 HBK;9781915097019 PBK; 9781915097026 eBookA unique text that takes away the stress, worry and confusion by providing a step-by-step, user friendly guide to all you need to know to successfully research and compile your dissertation or thesis |
 | Now available for purchase! Reimagining and Reshaping Events 123597 visitsTheoretical and practical perspectivesJeffrey Wrathall, Effie SteriopoulosISBN: 9781911635871 HBK; 9781911635888 PBK; 9781911635895 eBookA unique and user-friendly text which advances managerial views on how the event industry is transforming. Packed with international real-life case studies and examples, it contextualises theory and illustrates how the industry has had to adapt whilst still considering key technological and sustainability issues. |
 | Now available for purchase! The Sharing Economy and the Tourism Industry 93852 visitsPerspectives, Opportunities and ChallengesRoya Rahimi, Babak Taheri, Dimitrios BuhalisISBN: 9781915097064 HBK; 9781915097071 eBook; DOI10.23912/9781915097064-4970The sharing economy is at the centre of current debates involving new technologies, sustainability, big data and stakeholder engagement. This edited volume encourages new theoretical and empirical development on sharing economy studies in the service industries field. |
 | Now available for purchase! Wellness Management in Hospitality and Tourism 90512 visitsBendegul Okumus, Heather Linton KellyISBN: 978-1-915097-24-8 HBK; 978-1-915097-22-4PBK; 978-1-915097-23-1 eBook 978-1-915097-37-8 ePUBThe first text that studies the science behind the trends and look at every aspect of wellness across the tourism and hospitality industries. It provides students with the skills and knowledge to become a leader in the development of this new wave of exciting, nutritious, safe and profitable wellness products, services and practices. |
 | Now available for purchase! Event Project Management 98071 visitsPrinciples, technology and innovationMohamed SalamaISBN: 9781911635734 HBK; 9781911635741 PBK; 9781911635758 eBookA unique lens for studying event project management in the era of sustainability, digital transformation, smart cities and rapid development in technology. It discusses and explains how to manage events utilising the sustainable project management model adapted to the specific context of event management. |
 | Now available for purchase! Virtual Events Management 112604 visitsTheory and Methods for Event Management and TourismTim Brown, Claire DrakeleyISBN: 978-1-915097-03-3 HBK; 978-1-915097-04-0 PBK; 978-1-915097-05-7 eBookThe COVID-19 pandemic and resulting lockdowns has seen a boom in the occurrence of virtual events. Virtual Events Management is a unique text as it looks at events from both a live event, virtual event and hybrid perspective. |
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