Tourism > Tourism Management
 | Now available for purchase! Customer Service for Hospitality and Tourism 3rd edn 10086 visitsSimon Hudson, Louise HudsonISBN: 9781915097132 hbk; 9781915097149 pbk; 9781915097156 eBookA fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived - during the COVID-19 pandemic. |
 | Now available for purchase! Smart Cities and Tourism 15128 visitsCo-creating experiences, challenges and opportunitiesDimitrios Buhalis, Babak Taheri, Roya RahimiISBN: 9781915097088 HBK; 9781915097095 eBookThis edited volume provides a new insight for the current issues and opportunities in smart cities and related concepts in the next generation of urban evolution. |
 | Forthcoming title Optimising Tourism and Hospitality with Artificial and Emotional Intelligences 1901 visitsCatherine PrenticeISBN: 978-1-915097-42-2 hbk; 978-1-915097-43-9 eBookThe first book to look at both AI and EI as integrated phenomena as applied to both to the tourism and hospitality sectors. |
 | Now available for purchase! Interpretation and Tour Leadership 10162 visitsPrinciples and Practices of Tour GuidingNimit Chowdhary, Monika PrakashISBN: 9781911635956 HBK; 9781911635963 PBK; 9781911635970 eBook 10.23912/9781911635956-4986 DOIWith a practical hands-on focus, it guides the reader through the key roles and responsibilities of a tour guide from interpretation techniques, leading visitors in difference scenarios, dealing tricky situations to setting up a tour guiding business. |
 | Now available for purchase! Contemporary Tourism Fifth edition 5822 visitsan international approachChris Cooper, Michael HallISBN: 978-1-915097-16-3 HBK; 978-1-915097-17-0 PBK; 978-1-915097-18-7 eBookA new and refreshing approach to the study of tourism, looking at the far reaching effects that the COVID pandemic has had on the industry and how it has been forced to change, or not, subsequently. |
 | Now available for purchase! Researching Tourism, Leisure and Hospitality for Dissertations and Theses 2nd edition 8494 visitsPeter MasonISBN: 9781915097002 HBK;9781915097019 PBK; 9781915097026 eBookA unique text that takes away the stress, worry and confusion by providing a step-by-step, user friendly guide to all you need to know to successfully research and compile your dissertation or thesis |
 | Now available for purchase! The Sharing Economy and the Tourism Industry 12283 visitsPerspectives, Opportunities and ChallengesRoya Rahimi, Babak Taheri, Dimitrios BuhalisISBN: 9781915097064 HBK; 9781915097071 eBook; DOI10.23912/9781915097064-4970The sharing economy is at the centre of current debates involving new technologies, sustainability, big data and stakeholder engagement. This edited volume encourages new theoretical and empirical development on sharing economy studies in the service industries field. |
 | Now available for purchase! Digital Marketing and Social Media Strategies for Tourism and Hospitality Organizations 16351 visitsAhmet Bulent Ozturk, Murat HancerISBN: 9781911635475 HBK; 9781911635482 PBK; 9781911635499 eBook DOIInvestigates the current status of digital marketing and social media utilization by both travellers and service providers and explores future digital marketing and social media research trends. |
 | Now available for purchase! Wellness Management in Hospitality and Tourism 7038 visitsBendegul Okumus, Heather Linton KellyISBN: 978-1-915097-24-8 HBK; 978-1-915097-22-4PBK; 978-1-915097-23-1 eBook 978-1-915097-37-8 ePUBThe first text that studies the science behind the trends and look at every aspect of wellness across the tourism and hospitality industries. It provides students with the skills and knowledge to become a leader in the development of this new wave of exciting, nutritious, safe and profitable wellness products, services and practices. |
 | Now available for purchase! COVID-19 and Travel 25436 visitsImpacts, responses and outcomesSimon HudsonISBN: 9781911635703 HBK; 9781911635710 PBK; 9781911635727 eBookExamines how this crisis unfolded and its devasting impacts on the travel, tourism and hospitality industries. Packed with international case studies, it takes the reader from the very outset of the crisis, how the industry reacted and its message to the market, through to its impacts and a possible future. |
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