Unpacking Hospitality Work Realities
Insights and Advocacy from the Global Hospitality Research Alliance
Deirdre Curran, Anastasios Hadjisolomou
ISBN: 9781917433952 PBK; 9781917433204 HBK; 9781917433211 eBOOK PDF; 9781917433020 eBOOK ePUB
DOI: 10.23912/9781917433204-5836
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Now available in Paperback
The hospitality and tourism sector is undeniably vital to the global economy, employing an estimated 1 in 10 workers. However, the industry faces long-standing criticism for its employment practices and a persistent labour-shortage crisis. These systemic issues highlight the urgent need to reform employment practices and promote fair work across the sector.
Arising from research undertaken by the Global Hospitality Research Alliance (GHRA) (hospitalityresearchalliance.com), Unpacking Hospitality Work Realities: Insights and Advocacy from the Global Hospitality Research Alliance provides evidence-based insights and discussions on today’s workplace realities in the hospitality and tourism industry. It uses comparative perspectives and insights from international case studies to illustrate the employment challenges, what needs to change, and how change can best be implemented to ensure fair work in hospitality.
In this volume, GHRA brings together over 20 researchers from 14 institutions using research to provoke positive change to working conditions in hospitality and tourism. This volume is framed around the Fair Work principles and pulls together workplace-based international research to make it accessible in a way that informs both policy and practice and provides valuable insights into international hospitality work in a globalized context.
The volume offers a call to action, and suggestions for a research agenda, that will lead towards a more hopeful and fair employment proposition for workers in hospitality and tourism.
About the Editors:
Deirdre Curran is a College Lecturer and Researcher at the University of Galway, Ireland and a founding member of the Global Hospitality Research Alliance (GHRA).
Anastasios Hadjisolomou is Senior Lecturer, Work, Employment and Organisation at the University of Strathclyde, Scotland.
Publication: May 2025
PDF Accessibility Report here
Table of contents
Ch 1 Introduction and context (Deirdre Curran, Anastasios Hadjisolomou, Richard Robinson and Tom Baum)Ch 2 Hospitality employment: Insights from three historical case studies (David Williamson, Irma Booyens and Tom Baum)
Ch 3 Giving voice to the silenced (Deirdre Curran, University of Galway, Ireland)
Ch 4 Exploring the role of trade unions in creating fair and decent hospitality workplaces for all (Tone Therese Linge, and Olga Gjerald)
Ch 5 The paradox of workplace abuse and dignity in the Scottish hospitality sector (Anastasios Hadjisolomou, Tayler Cunningham, Irma Booyens, Dennis Nickson and Tom Baum)
Ch 6 Managerial support and employee wellbeing in Greek hospitality (Fotios Mitsakis, Amarisa Kouki and Anastasios Hadjisolomou)
Ch 7 Fast food, fair pay, and fairy tales (Candice Harris and David Williamson)
Ch 8 ‘Free Food and Beer’ (Olivier Oren, Tyler Riordan and Richard N. S. Robinson)
Ch 9 Using an intersectionality lens to navigate issues in hospitality employment (Shelagh Mooney and Tom Baum)
Ch 10 Work in progress (Kyrie Eleison Muñoz, Belinda Nwosu, and Angela Teberga de Paula)
Ch 11 Hospitality employment during and after times of crisis (Tom Baum and Tone Therese Linge)
Ch 12 The Fair Work Framework (Olga Gjerald, Adele Ladkin and Dennis Nickson)
Ch 13 Futures for hospitality work and call to action (Irma Booyens, Tone Therese, Olga Gjerald and Richard Robinson)
Table of contents
Ch 1 Introduction and context (Deirdre Curran, Anastasios Hadjisolomou, Richard Robinson and Tom Baum)Ch 2 Hospitality employment: Insights from three historical case studies (David Williamson, Irma Booyens and Tom Baum)
Ch 3 Giving voice to the silenced (Deirdre Curran, University of Galway, Ireland)
Ch 4 Exploring the role of trade unions in creating fair and decent hospitality workplaces for all (Tone Therese Linge, and Olga Gjerald)
Ch 5 The paradox of workplace abuse and dignity in the Scottish hospitality sector (Anastasios Hadjisolomou, Tayler Cunningham, Irma Booyens, Dennis Nickson and Tom Baum)
Ch 6 Managerial support and employee wellbeing in Greek hospitality (Fotios Mitsakis, Amarisa Kouki and Anastasios Hadjisolomou)
Ch 7 Fast food, fair pay, and fairy tales (Candice Harris and David Williamson)
Ch 8 ‘Free Food and Beer’ (Olivier Oren, Tyler Riordan and Richard N. S. Robinson)
Ch 9 Using an intersectionality lens to navigate issues in hospitality employment (Shelagh Mooney and Tom Baum)
Ch 10 Work in progress (Kyrie Eleison Muñoz, Belinda Nwosu, and Angela Teberga de Paula)
Ch 11 Hospitality employment during and after times of crisis (Tom Baum and Tone Therese Linge)
Ch 12 The Fair Work Framework (Olga Gjerald, Adele Ladkin and Dennis Nickson)
Ch 13 Futures for hospitality work and call to action (Irma Booyens, Tone Therese, Olga Gjerald and Richard Robinson)
About the authors
Deirdre Curran is a College Lecturer and Researcher at the University of Galway, Ireland and a founding member of the Global Hospitality Research Alliance (GHRA).Anastasios Hadjisolomou is Senior Lecturer, Work, Employment and Organisation at the University of Strathclyde, Scotland.
Table of contents
Ch 1 Introduction and context (Deirdre Curran, Anastasios Hadjisolomou, Richard Robinson and Tom Baum)Ch 2 Hospitality employment: Insights from three historical case studies (David Williamson, Irma Booyens and Tom Baum)
Ch 3 Giving voice to the silenced (Deirdre Curran, University of Galway, Ireland)
Ch 4 Exploring the role of trade unions in creating fair and decent hospitality workplaces for all (Tone Therese Linge, and Olga Gjerald)
Ch 5 The paradox of workplace abuse and dignity in the Scottish hospitality sector (Anastasios Hadjisolomou, Tayler Cunningham, Irma Booyens, Dennis Nickson and Tom Baum)
Ch 6 Managerial support and employee wellbeing in Greek hospitality (Fotios Mitsakis, Amarisa Kouki and Anastasios Hadjisolomou)
Ch 7 Fast food, fair pay, and fairy tales (Candice Harris and David Williamson)
Ch 8 ‘Free Food and Beer’ (Olivier Oren, Tyler Riordan and Richard N. S. Robinson)
Ch 9 Using an intersectionality lens to navigate issues in hospitality employment (Shelagh Mooney and Tom Baum)
Ch 10 Work in progress (Kyrie Eleison Muñoz, Belinda Nwosu, and Angela Teberga de Paula)
Ch 11 Hospitality employment during and after times of crisis (Tom Baum and Tone Therese Linge)
Ch 12 The Fair Work Framework (Olga Gjerald, Adele Ladkin and Dennis Nickson)
Ch 13 Futures for hospitality work and call to action (Irma Booyens, Tone Therese, Olga Gjerald and Richard Robinson)
About the authors
Deirdre Curran is a College Lecturer and Researcher at the University of Galway, Ireland and a founding member of the Global Hospitality Research Alliance (GHRA).Anastasios Hadjisolomou is Senior Lecturer, Work, Employment and Organisation at the University of Strathclyde, Scotland.
Sample files
Chapter 1.pdfChapter 2.pdf
Chapter 3.pdf
Chapter 4.pdf
Chapter 5.pdf
Chapter 6.pdf
Chapter 7.pdf
Chapter 8.pdf
Chapter 9.pdf
Chapter 10.pdf
Chapter 11.pdf
Chapter 12.pdf
Chapter 13.pdf
Cover, Contents and Preliminaries.pdf