Tourism
 | Forthcoming title Customer Service for Hospitality and Tourism 3rd edn 1815 visitsSimon Hudson, Louise HudsonISBN: 9781915097132 hbk; 9781915097149 pbk; 9781915097156 eBookA fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived - during the COVID-19 pandemic. |
 | Forthcoming title Smart Cities and Tourism 1263 visitsCo-creating experiences, challenges and opportunitiesDimitrios Buhalis, Babak Taheri, Roya RahimiISBN: 9781915097088 HBK; 9781915097095 eBookThis edited volumeprovides a new insight for the current issues and opportunities in smart cities and related concepts in the next generation of urban evolution. |
 | Forthcoming title Events Management 985 visitsPrinciples and Practice 4th editionRazaq Raj, Tahir RashidISBN: 9781915097194 PBK; 9781915097217 HBK; 9781915097200 eBookFully revised and updated and includes two new chapters. Packed with case studies, both in-text and online, it takes the reader through the whole process of events management. |
 | Forthcoming title Virtual Events Management 1037 visitsTheory and Methods for Event Management and TourismTim Brown, Claire Eason-BassettISBN: 978-1-915097-03-3 HBK; 978-1-915097-04-0 PBK; 978-1-915097-05-7 eBookThe COVID-19 pandemic and resulting lockdowns has seen a boom in the occurrence of virtual events. Virtual Events Management is a unique text as it looks at events from both a live event, virtual event and hybrid perspective. |
 | Forthcoming title Interpretation and Tour Leadership 842 visitsPrinciples and Practices of Tour GuidingNimit ChowdharyISBN: 9781911635956 HBK; 9781911635963 PBK; 9781911635970 eBookWith a practical hands-on focus, it guides the reader through the key roles and responsibilities of a tour guide from interpretation techniques, leading visitors in difference scenarios, dealing tricky situations to setting up a tour guiding business. |
 | Forthcoming title Events MISmanagement 593 visitsLearning from failureTim Brown, Tom Fletcher, Lindsey Gaston, Phil HigsonISBN: 9781915097101 HBK; 9781915097118 PBK; 9781915097125 eBookThis text looks at events from a very different perspective – that of how and why events fail and what can be learnt from this in both a practical and academic perspective. |
 | Forthcoming title Researching and Writing Dissertations and Theses in Tourism, Hospitality and Leisure 2nd edition 793 visitsPeter MasonISBN: 9781915097002 HBK;9781915097019 PBK; 9781915097026 eBookA unique text that takes away the stress, worry and confusion by providing a step-by-step, user friendly guide to all you need to know to successfully research and compile your dissertation or thesis |
 | Now available for purchase! Reimagining and Reshaping Events 4756 visitsTheoretical and practical perspectivesJeffrey Wrathall, Effie SteriopoulosISBN: 9781911635871 HBK; 9781911635888 PBK; 9781911635895 eBookA unique and user-friendly text which advances managerial views on how the event industry is transforming. Packed with international real-life case studies and examples, it contextualises theory and illustrates how the industry has had to adapt whilst still considering key technological and sustainability issues. |
 | Forthcoming title The Sharing Economy and the Tourism Industry 1004 visitsPerspectives, Opportunities and ChallengesRoya Rahimi, Babak Taheri, Dimitrios BuhalisISBN: 9781915097064 HBK; 9781915097071 eBookThe sharing economy is at the centre of current debates involving new technologies, sustainability, big data and stakeholder engagement. This edited volume encourages new theoretical and empirical development on sharing economy studies in the service industries field. |
 | Forthcoming title Digital Marketing and Social Media Strategies for Tourism and Hospitality Organizations 8248 visitsAhmet Bulent Ozturk, Murat HancerISBN: 9781911635475 HBK; 9781911635482 PBK; 9781911635499 eBookInvestigates the current status of digital marketing and social media utilization by both travellers and service providers and explores future digital marketing and social media research trends. |
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