Hospitality > cases
 | Forthcoming title Contemporary Issues for Events 13839 visitsClaire Drakeley, Tim BrownISBN: 9781915097866 Hbk; 9781915097873 Pbk; 9781917433181 eBook9781915097866 Hbk; 9781915097873 Pbk; 9781917433181 eBook |
 | Forthcoming title Unpacking Hospitality Work Realities 43722 visitsInsights and Advocacy from the Global Hospitality Research AllianceDeirdre Curran, Anastasios HadjisolomouISBN: 9781917433204 HBK; 9781917433211 eBOOKThis volume provides evidence-based insights and discussions on today’s workplace realities in the hospitality industry. It uses comparative perspectives and insights from international case studies to illustrate what is wrong, what needs to change, and how change can best be implemented to ensure fair work in hospitality. |
 | Now available for purchase! Customer Service for Hospitality and Tourism 4th edition 30780 visitsSimon Hudson, Louise HudsonISBN: HBK: 9781917433112; PBK:9781917433105; EBOOK: 9781917433129; EPUB 9781917433136The fourth edition of this book – like those before - is easy to read, very current, and full of references to all the latest research. It contains brand new material on issues surrounding sustainability and AI in the context of customer services. |
 | Now available for purchase! Cases For Event Management and Event Tourism 108919 visitsVassilios Ziakas, Donald GetzISBN: 978-1-915097-34-7 hbk; 978-1-915097-36-1 pbk; 978-1-915097-35-4 eBookA must have collection for all those studying and teaching event management and event tourism. |