Now available for purchase!
ISBN: HBK: 978-1-911396-45-1 PBK: 978-1-911396-46-8 EBOOK: 978-1-911396-47-5
Paperback format: £34.99
A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service, but also acts as a guidebook for those wishing to put this theory into practice. [More]
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