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Our books are available as e-inspection copies via Adobe Edition Guard to qualified lecturers for consideration as course textbooks. On receipt of your request we will send you download instructions and a unique link to the selected publication(s). Once downloaded, you will have access to the e version for 30 days.

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Textbooks

Now available for purchase!

Service Management Principles for Hospitality and Tourism

Jay Kandampully, David Solnet

ISBN: 9781911635161 PBK; 9781911635178 eBook
Paperback format (ONLY FOR SALE IN UK AND EUROPE): £34.99

Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs within the context of personal relationships and experience. [More]

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