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Hospitality > Tourism Management

Forthcoming title

Customer Service for Hospitality and Tourism 3rd edn 1717 visits

Simon Hudson, Louise Hudson

ISBN: 9781915097132 hbk; 9781915097149 pbk; 9781915097156 eBook

A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived - during the COVID-19 pandemic.

Forthcoming title

Smart Cities and Tourism 1148 visits

Co-creating experiences, challenges and opportunities

Dimitrios Buhalis, Babak Taheri, Roya Rahimi

ISBN: 9781915097088 HBK; 9781915097095 eBook

This edited volumeprovides a new insight for the current issues and opportunities in smart cities and related concepts in the next generation of urban evolution.

Forthcoming title

Interpretation and Tour Leadership 757 visits

Principles and Practices of Tour Guiding

Nimit Chowdhary

ISBN: 9781911635956 HBK; 9781911635963 PBK; 9781911635970 eBook

With a practical hands-on focus, it guides the reader through the key roles and responsibilities of a tour guide from interpretation techniques, leading visitors in difference scenarios, dealing tricky situations to setting up a tour guiding business.

Forthcoming title

Researching and Writing Dissertations and Theses in Tourism, Hospitality and Leisure 2nd edition 711 visits

Peter Mason

ISBN: 9781915097002 HBK;9781915097019 PBK; 9781915097026 eBook

A unique text that takes away the stress, worry and confusion by providing a step-by-step, user friendly guide to all you need to know to successfully research and compile your dissertation or thesis

Forthcoming title

The Sharing Economy and the Tourism Industry 914 visits

Perspectives, Opportunities and Challenges

Roya Rahimi, Babak Taheri, Dimitrios Buhalis

ISBN: 9781915097064 HBK; 9781915097071 eBook

The sharing economy is at the centre of current debates involving new technologies, sustainability, big data and stakeholder engagement. This edited volume encourages new theoretical and empirical development on sharing economy studies in the service industries field.

Now available for purchase!

Reputation and Image Recovery for the Tourism Industry 30372 visits

Gabby Walters, Judith Mair

ISBN: 9781911396673 HBK; 9781911396680 PBK; 9781911396697 eBook

Via real life cases studies it contextualises the relevant theories on tourism, marketing and communication, and unpacks examples of best practice to illustrate how carefully managed response strategies can ensure the future survival of an organisation.

Now available for purchase!

Peer-to-Peer Accommodation Networks 76025 visits

Pushing the boundaries

Sara Dolnicar

ISBN: 9781911396512 HBK; 9781911396529 PBK; 9781911396536 Open Access eBook

The first book to present a new conceptual framework which offers an initial explanation for the continuing and rapid success of such 'disruptive innovators’ and their effects on the international hospitality industry

Now available for purchase!

The Story of Hilton Hotels 24694 visits

'Little Americas'

Barbara Czyżewska

ISBN: 9781911396949 HBK; 9781911396956 PBK; 9781911396963 eBook

An informative historical analysis of the development of the company, as well an engaging narrative about Conrad Hilton himself. It analyses some of the key shifts in the area of hotel management including standardisation, asset-light models and delivering the customer experience.

Now available for purchase!

Club Management 29912 visits

The management of private membership clubs

Clayton Barrows, Michael Robinson

ISBN: 9781911635062 HBK; 9781911635079 PBK; 9781911635086 eBook

The first text to provide comprehensive coverage of three major types of clubs: country clubs, city clubs and yacht clubs, and others (e.g. racquet clubs, university clubs), and to explain the similarities and differences in their management and marketing.

Now available for purchase!

Talent Management in Hospitality and Tourism 41438 visits

Susan Horner

ISBN: 978-1-910158-66-1 HBK; 978-1-910158-67-8 PBK; 978-1-910158-68-5 eBook

Recruiting and retaining happy and well trained staff is key to the success of all customer-facing businesses. This book is the first to explore on this important topic from an individual and personal perspective.


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