Hospitality > customer service
Now available for purchase!
Customer Service for Hospitality and Tourism 3rd edn 9815 visits
Simon Hudson, Louise Hudson
ISBN: 9781915097132 hbk; 9781915097149 pbk; 9781915097156 eBook
A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived - during the COVID-19 pandemic.
Optimising Tourism and Hospitality with Artificial and Emotional Intelligences 1701 visits
ISBN: 978-1-915097-42-2 hbk; 978-1-915097-43-9 eBook
The first book to look at both AI and EI as integrated phenomena as applied to both to the tourism and hospitality sectors.