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The Story of Hilton Hotels 17746 visits
ISBN: 9781911396949 HBK; 9781911396956 PBK; 9781911396963 eBook
An informative historical analysis of the development of the company, as well an engaging narrative about Conrad Hilton himself. It analyses some of the key shifts in the area of hotel management including standardisation, asset-light models and delivering the customer experience.