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Talent Management in Hospitality and Tourism

DOI: 10.23912/978-1-910158-66-1-2925

ISBN: 978-1-910158-66-1

Published: February 2017

Component type: book



Recruiting and retaining happy and well trained staff is key to the success of all customer-facing businesses. This book is the first to explore on this important topic from an individual and personal perspective.

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  • Susan Horner, Plymouth University (Editor)

Cite as

Horner, 2017

Horner, S. (2017) Talent Management in Hospitality and Tourism. Oxford: Goodfellow Publishers http://dx.doi.org/10.23912/978-1-910158-66-1-2925


Chapter 1 Talent Management Defined (Horner)

Chapter 2 Talent Management in the Hospitality and Tourism Context (Gibson)

Chapter 3 Talent Management in the Hospitality and Tourism Curriculum (Swarbrooke)

Chapter 4 The Concept of Hospitableness (Lashley)

Chapter 5 Career Progression in Hospitality and Tourism Settings (Ladkin & Kichuk)

Chapter 6 Human Resource Strategy and Talent Management (Jenkins)

Chapter 7 The Cultural and Occupational Roles Attributed to Trust in Talent Management (Cameron)

Chapter 8 Talent Management and Youth Employment (Walmsley)

Chapter 9 The Role of the Professional Body in the Development of Talent (Farbrother)

Chapter 10 The Role of Situated Learning in Shaping Talent (Wight)

Chapter 11 The Inclusive or Exclusive Concept in Practical Talent Management (Horner)

Chapter 12 The Role of Diversity in Talent Management (Yap)

Chapter 13 Internships and Placements in the Talent Management Process (Aggett)

Chapter 14 Local, National or International Strategies for Talent Management (Kucukusta)

Chapter 15 Technology and Talent Management (Okumus, Wei, Torres, Ozturk & Gajjar)

Chapter 16 The Future of Talent Management, Meanings for organisations and educational delivery (Horner)

Case Studies (Aggett, Faulk, Hine, Iyengar & Jayaram)


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