HOME | CHECKOUT | ABOUT | FAQ | CONTACT US |
 
Welcome Guest [create an account] or log-in:
email
password

Chapter 8 The Responsibility of Corporations for Sustainable Tourism Development

DOI: 10.23912/9781911635000-3923

ISBN: 9781911635000

Published: July 2018

Component type: chapter

Published in: Collaboration for Sustainable Tourism Development

Parent DOI: 10.23912/9781911635000-3879

Abstract

The purpose of this chapter is to provide an understanding of the principles and practices of Corporate Social Responsibility (CSR) and to discuss how the concept of collaboration can facilitate the implementation of CSR strategies and operations. Increasing numbers of tourism companies are incorporating the concept of CSR in their business models, to improve the environment, the quality of life of local communities and the welfare of their employees. The chapter first illustrates and discusses the principles of CSR, and identifies the key benefits of incorporating CSR such as efficiencies, improved stakeholder relationships and enhanced profitability. Next, the chapter highlights the necessary changes in organisational attitudes and behaviour needed to underpin the implementation of CSR. Finally, it identifies the roles of internal and external stakeholders and suggests how collaboration among stakeholders can contribute to positive societal change.

Sample content

Click here to download PDF

Contributors

  • Larry Dwyer (Author)
  • Dagmar Lund-Durlacher (Author)

For the source title:

Cite as

Dwyer & Lund-Durlacher, 2018

Dwyer, L. & Lund-Durlacher, D. (2018) "Chapter 8 The Responsibility of Corporations for Sustainable Tourism Development" In: Liburd, D.J. & Edwards, D.D. (ed) . Oxford: Goodfellow Publishers http://dx.doi.org/10.23912/9781911635000-3923

References

Adams, C. & Zutshi, A. (2004). Corporate social responsibility: Why business should act responsibly and be accountable. Australian Accounting Review. 14(3), 31-39. Accessed 21 March 2006 at www.mei.monash.edu.au/gs_present/pdf/IntroCSR.pdf.

https://doi.org/10.1111/j.1835-2561.2004.tb00238.x

Allen Consulting Group (2002). The 'Triple Bottom line' in the Australian Public Sector; a collaborative exploration, Public Sector Collaborative Research Project, Canberra.

Beckett, R. & Jonker, J. (2002). AccountAbility 1000: a new social standard for building sustainability. Managerial Auditing Journal, 17(1/2), 36-42.

https://doi.org/10.1108/02686900210412225

Blichfeldt, B.S. (2018). Co-branding and strategic communication. In J. Liburd and D. Edwards (Eds.) Collaboration for Sustainable Tourism Development (pp. 35-54). Oxford: Goodfellow Publishers

Bohdanowicz, P. (2005). European Hotelier's Environmental Attitudes: Greening the Business. Cornell Hotel and Restaurant Administration Quarterly, 46, 188-204

https://doi.org/10.1177/0010880404273891

Bohdanowicz, P. & Zientara, P. (2009). Hotel companies' contribution to improving the quality of life of local communities and the well-being of their employees. Tourism and Hospitality Research, 9(2), 147-158.

https://doi.org/10.1057/thr.2008.46

Bossel, H. (1999). Indicators for sustainable development: Theory, Methods, Applications. Winnipeg, Manitoba. Canada: International Institute for Sustainable Development. Bowen, H. R. (1953). Social Responsibilities of the Businessman. Harper & Brothers, New York

Carroll, A. B. (1979). A three-dimensional conceptual model of corporate social performance. Academy of Management Review, 4(1), 497-505

https://doi.org/10.5465/amr.1979.4498296

Carroll, A.B. (1991). The pyramid of corporate social responsibility: toward the moral management of organizational stakeholders. Business Horizons, July - August, 39-48.

https://doi.org/10.1016/0007-6813(91)90005-G

Carroll, A.B. & Shabana, K.M. (2010). The business case for corporate social responsibility: a review of concepts, research and practice. International Journal of Management Reviews. doi: 10.1111/j.1468-2370.2009.00275.x.

https://doi.org/10.1111/j.1468-2370.2009.00275.x

Coles, T., Fenclova, E. and Dinan, C. (2013). Tourism and corporate social responsibility: A critical review and research agenda. Tourism Management Perspectives, 6, pp.122-141.

https://doi.org/10.1016/j.tmp.2013.02.001

Crane A., Matten, D. & Spence, L. (2008). Corporate social responsibility: in a global context. In A. Crane, D. Matten & L. Spence: Corporate Social Responsibility: Readings and Cases in a Global Context, Routledge: Abingdon, UK. 3-20.

https://doi.org/10.4324/9780429294273-2

Dahlsrud, A. (2008). How corporate social responsibility is defined: an analysis of 37 definitions. Corporate Social Responsibility and Environmental Management, 15: 1-13.

https://doi.org/10.1002/csr.132

Davis, K. (1960). Can business afford to ignore social responsibilities? California Management Review, 2, 70-76. Deery. M., Jago, L., Harris, C. & Liburd, J. (2018). Work-life balance for sustainable tourism development. In J. Liburd and D. Edwards (Eds.) Collaboration for Sustainable Tourism Development (pp.151-166). Oxford: Goodfellow Publishers.

https://doi.org/10.2307/41166246

de Grosbois, D. (2012). Corporate social responsibility reporting by the global hotel industry: Commitment, initiatives and performance. International Journal of Hospitality Management, 31(3), pp.896-905. Dredge, D., & Meehan, E. (2018). The collaborative economy, tourism and sustainable development. In Liburd, J. and Edwards, D. (2018) Collaboration for Sustainable Tourism Development. Oxford: Goodfellow Publishers.

https://doi.org/10.1016/j.ijhm.2011.10.008

Dwyer L. (2005). Relevance of triple bottom line reporting to achievement of sustainable tourism: a scoping study. Tourism Review International, 9 (1), 79-94.

https://doi.org/10.3727/154427205774791726

Dwyer L. (2017) Saluting while the s hip sinks: the necessity for tourism paradigm change. Journal of Sustainable Tourism, 26(1)29-48. dx.doi.org/10.1080/09669582.2017 .1308372

https://doi.org/10.1080/09669582.2017.1308372

Dwyer L. & Kim, C.W. (2003). Destination competitiveness: a model and indicators. Current Issues in Tourism, 6(5), 369-413

https://doi.org/10.1080/13683500308667962

Dwyer L., Teal, G. & Kemp, S. (1998/99). Organisational culture & strategic management in a resort hotel. Asia Pacific Journal of Tourism Research, 3(1), 27-36

https://doi.org/10.1080/10941669908722005

Dwyer L., Teal, G., Kemp, S. &. Wah, C.Y (2000). Organisational culture and human resource management in an Indonesian resort hotel, Tourism Culture and Communication, 2 (1), 1-11.

Dwyer L. &. Kemp, S. (2004) Closure of an ecolodge: a failure of strategic management? Journal of Pacific Studies, 26(1 & 2), 51-75.

Eichhorn, M. & Pleuser, K. (2015). Kooperationen zwischen Unternehmen und NGOs im CSR Kontext. In R. Schneider A.; Schmidpeter (Ed.), Corporate Social Responsibility: Verantwortungsvolle Unternehmensführung in Theorie und Praxis. 2. Auflage (pp. 1139- 1153). Berlin: Springer.

https://doi.org/10.1007/978-3-662-43483-3_74

Ellerup Nielsen, A. & Thomsen, C. (2009) CSR communication in small and medium- sized enterprises: A study of the attitudes and beliefs of middle managers. Corporate Communications: An International Journal 14(2), 176-189.

https://doi.org/10.1108/13563280910953852

Fifka, M.S. (2017). Strategisches CSR-Management im Tourismus. In: Lund-Durlacher, D., Fifka. M.S., Reiser, D. (Hrsg.). CSR und Tourismus - Handlungs- und branchenspezifische Felder. Berlin: Springer-Gabler

https://doi.org/10.1007/978-3-662-53748-0_1

Frederick, W.C. (1960). The growing concern over social responsibility. California Management Review, 2, 54-61.

https://doi.org/10.2307/41165405

Freeman, R.E. (1984). Strategic Management: A Stakeholder Approach. Mansfield, MA: Pitman.

Friedman, M (1970). The social responsibility of business is to increase its profits. The New York Magazine.

Garcia, F. & Y. Armas. (2007). Relationship between social-environmental responsibility and performance in hotel firms. International Journal of Hospitality Management, 26 (4): 824-39.

https://doi.org/10.1016/j.ijhm.2006.08.003

Gray, R. and Bebbington, J. (2000). Environmental Accounting, Managerialism and Sustainability, Advances in Environmental Accounting and Management, 1: 1-44.

https://doi.org/10.1016/S1479-3598(00)01004-9

Grayson, D. & Hodges, A.(2004) Corporate Social Opportunity! Seven steps to make CSR work for your business. Sheffield: Greenleaf.

Hawkins, R. & Bohdanowicz, P. (2012) Responsible Hospitality. Theory and Practice. Oxford: Goodfellow Publishers.

Heape, C., & Liburd, J. (2018). Collaborative learning for sustainable tourism development. In Liburd, J. and Edwards, D. (2018) Collaboration for Sustainable Tourism Development. Oxford: Goodfellow Publishers.

Hinkin, T.R. & Tracey, J.B. (2000).The cost of turnover, Cornell Hotel And Restaurant Administration Quarterly, 41(3): 14-21.

https://doi.org/10.1177/001088040004100313

Hjalager, A. (2018). Suppliers as key collaborators for sustainable tourism development. In Liburd, J. and Edwards, D. (2018) Collaboration for Sustainable Tourism Development. Goodfellow Publishers, Oxford, UK.

Inoue, Y. & Lee, S.(2011) Effects of different dimensions of corporate social responsibility on corporate financial performance in tourism-related industries. Tourism Management, 32(4), 790-804.

https://doi.org/10.1016/j.tourman.2010.06.019

Jenkins, H. (2006). Small business champions for corporate social responsibility. Journal of Business Ethics, 67(3), 241-256.

https://doi.org/10.1007/s10551-006-9182-6

Jenkins, H. (2009). A 'business opportunity'model of corporate social responsibility for small‐and medium‐sized enterprises. Business Ethics: A European review, 18(1), 21-36.

https://doi.org/10.1111/j.1467-8608.2009.01546.x

Kang, K.H., Lee, S. & Huh, C. (2010). Impacts of positive and negative corporate social responsibility activities on company performance in the hospitality industry. International Journal of Hospitality Management, 29(1), 72-82.

https://doi.org/10.1016/j.ijhm.2009.05.006

Kasim, A. (2010) The need for business environmental and social responsibility in the tourism industry. International Journal of Hospitality and Tourism Administration, 7(1): 1-22.

https://doi.org/10.1300/J149v07n01_01

Lepoutre, J. & Heene, A. (2006). Investigating the impact of firm size on small business social responsibility: A critical review. Journal of business ethics, 67(3), 257-273.

https://doi.org/10.1007/s10551-006-9183-5

Lee, M-D. P. (2008). A review of the theories of corporate social responsibility: its evolutionary path and the road ahead. International Journal of Management Reviews, 10(1), 53-73.

https://doi.org/10.1111/j.1468-2370.2007.00226.x

Lee, S. & S. Park. (2009). Do socially responsible activities help hotels and casinos achieve their financial goals? International Journal of Hospitality Management, 28(1), 105-12. Lindgreen, A. & Swaen, V. (2010). Corporate social responsibility. International Journal of Management Reviews 12 (1), 1-7.

https://doi.org/10.1016/j.ijhm.2008.06.003

Lund-Durlacher, D. (2013). Corporate social responsibility in tourism. In S. Idowu, N. Capaldi, L. Zu, and A. Das Gupta, Encyclopedia of Corporate Social Responsibility. Berlin Heidelberg: Springer-Verlag.

https://doi.org/10.1007/978-3-642-28036-8_745

Lund-Durlacher, D., Hergesell, A., & Mentil, K. (2013). Alpine Pearls - stakeholder management for sustainable tourism. In P. Benckendorff, & D. Lund-Durlacher (Eds.), International Cases in Sustainable Travel and Tourism. (pp. 9-23). Oxford: Goodfellow Publishers Limited.

Lund-Durlacher, D. (2015). Corporate social responsibility and tourism. In P. Moscardo, & G. Benckendorff (Eds.), Education for Sustainability in Tourism - A Handbook of Processes, Resources, and Strategies. (pp. 59-73). Berlin: Springer.

https://doi.org/10.1007/978-3-662-47470-9_4

Lund-Durlacher, D. (2017). Unternehmensverantwortung für nachhaltigen Tourismus. Tourismus Wissen - quarterly, 7, 21-26.

Luo, X. & Bhattacharya, C.B. (2006). Corporate social responsibility, customer satisfaction, and market value. Journal of marketing, 70(4), pp.1-18. Mackay, J. & Sisodia, R. (2014). Conscious capitalism. Harvard Business School Publishing Co, Boston, MA.

https://doi.org/10.1509/jmkg.70.4.001

Manning T (1999). Indicators of Tourism Sustainability Tourism Management, 20, 179-181.

https://doi.org/10.1016/S0261-5177(98)00084-3

Maon, F., Lindgreen, A. & Swaen, V. (2009). Designing and implementing corporate social responsibility: an integrative framework grounded in theory and practice. Journal of Business Ethics, 7(1), 71-89.

https://doi.org/10.1007/s10551-008-9804-2

Maon, F., Lindgreen, A. & Swaen, V. (2010). Organizational stages and cultural phases: A critical review and a consolidative model of corporate social responsibility development. International Journal of Management Reviews, 12(1), 20-38.

https://doi.org/10.1111/j.1468-2370.2009.00278.x

McCool, S., Moisey, N. & Nickerson, N. (2001). What should tourism sustain? the disconnect with industry perceptions of useful indicators. Journal of Travel Research. 40, (2), 124-131.

https://doi.org/10.1177/004728750104000202

McElhanye, K. (2009). A Strategic Approach to Corporate Social Responsibility. Executive Forum - Leader to Leader. http://responsiblebusiness.haas.berkeley.edu/documents/Strategic%20CSR%20%28Leader%20to%20Leader,%20McElhaney%29.pdf. Accessed 4 September 2013.

McGuire, J. (1963). Business and Society. New York: McGraw-Hill

McWilliams, A., Siegel, D.S. & Wright, P.M. (2006). Corporate social responsibility: Strategic implications. Journal of Management Studies, 43(1), 1-18.

https://doi.org/10.1111/j.1467-6486.2006.00580.x

Morsing, M. & Perrini, F. (2009). CSR in SMEs: do SMEs matter for the CSR agenda?. Business Ethics: A European Review, 18(1), pp.1-6.

https://doi.org/10.1111/j.1467-8608.2009.01544.x

Newsome, D., Moore,S. A. & Dowling, R. K. (2002). Natural Area Tourism: Ecology, impacts and management. Mona Vale, NSW: Footprint Books.

Nicolau, J. L. (2008). Corporate social responsibility worth-creating activities. Annals of Tourism Research, 35 (4): 990-1006

https://doi.org/10.1016/j.annals.2008.09.003

Porter, M.E. & Kramer, M. (2006). Strategy and society: the link between competitive advantage and corporate social responsibility. Harvard Business Review, Dec, 78-92.

Porter, M.F. & Kramer, M.R. (2011). Creating shared value. Harvard Business Review. Jan-Feb.

Sadri, G. & Lees, B. (2001). Developing corporate culture as a competitive advantage. Journal of Management Development, 20(10), 853-859, doi.org/10.1108/ 02621710110410851

https://doi.org/10.1108/02621710110410851

Sarre, R. Doig, M. & Fiedler, B. (2001). Reducing the risk of corporate irresponsibility: the trend to corporate social responsibility, Accounting Forum, 25(3).

https://doi.org/10.1111/1467-6303.00068

Sauvante, M. (2001) The 'Triple Bottom Line': a boadroom guide, Directors Monthly, 25, (11), 1-6.

Schlenker, K., Edwards, D. & Barton, C. (2018). Modelling engagement in corporate social responsibility in small and medium tourism enterprises (SMTEs), In: Lund- Durlacher, D., Dinica, V., Reiser, D. & Fifka, M.S. (2018). Corporate Sustainability and Responsibility in Tourism. Berlin-Heidelberg: Springer, in press.

Sheldon, P. & Park, S-Y. (2011). An exploratory study of corporate social responsibility in the US travel industry. Journal of Travel Research, 50(4): 392-407.

https://doi.org/10.1177/0047287510371230

Sisodia, R., Wolfe, D. & Sheth, J.N. (2003). Firms of Endearment: How world-class companies profit from passion and purpose. Pearson Prentice Hall.

Spence, L.J. (2007). CSR and small business in a European policy context: the five 'C's of CSR and small business research agenda. Business and Society Review, 112(4), 533-552.

https://doi.org/10.1111/j.1467-8594.2007.00308.x

Spence, L J. & Rutherfoord, R. (2001). Social responsibility, profit maximisation and the small firm owner-manager. Journal of Small Business and Enterprise Development 8(2), 126-139.

https://doi.org/10.1108/EUM0000000006818

Stark, A. (1993). What's the matter with business ethics? Harvard Business Review. May - June. Accessed hbr.org/1993/05/whats-the-matter-with-business-ethics. 23/4/2018.

Suggett, D. & Goodsir, B. (2002). Triple Bottom Line Measurement and Reporting in Australia: Making it Tangible, the Allen Consulting Group, Canberra.

Timothy D.J. (2002). Tourism and community development issues, in R. Sharpley and D. Telfer, Tourism and Development: Concepts and Issues, Channel View Publications, Clevedon, UK

United Nations General Assembly (2015). Transforming our world: the 2030 Agenda for Sustainable Development. Resolution adopted by the General Assembly on 25 September 2015 - A/RES/70/1. http://www.un.org/ga/search/view_doc.asp?symbol=A/ RES/70/1&Lang=E. Accessed 2.1.2017.

Van de Mosselaer, F., van der Duim, R. & van Wijk, J. (2012) Corporate social responsibility in the tour operating industry: the case of Dutch outbound tour operators. In D. Leslie (Ed.) Tourism Enterprises and the Sustainability Agenda across Europe (pp.71-92). Farnham: Ashgate.

Visser, W. (2011). CSR 2.0: Transforming the role of business in society. Social Space, 26-35. http://ink.library.smu.edu.sg/lien_research/87/. Accessed 30.9.2017

Walton, C.C. (1967). Corporate Social Responsibilities. Belmont, CA: Wadsworth.

Werther, W.B., Chandler, D. (2011). Strategic Corporate Social Responsibility: Stakeholders in a Global Environment, 2nd ed. Los Angeles: Sage Publications.

Whitfield, J. & Dioko, L.A.(2012) Measuring and examining the relevance of discretionary corporate social responsibility in tourism: Some preliminary evidence from the UK conference sector. Journal of Travel Research, 51(3), 289-302.

https://doi.org/10.1177/0047287511418369

Accor Hotels. https://www.accorhotels.com/gb/sustainable-development/index.shtml. Accessed 17 April 2018.

Alpine Pearls. https://www.alpine-pearls.com/en/. Accessed 17 April 2018.

Global Reporting Initiative. www.globalreporting.org/guidlines/2002/c52.asp.

Tui Care Foundation. https://www.tuicarefoundation.com/en/projects/using-chillies-to-save-elephants-lives). Accessed 17 April 2018 World Tourism Organisation. Agenda 21 for the Travel and Tourism Industry. www. world-tourism.org/frameset/ frame_sustainable.html

World Wildlife Fund (WWF). https://www.worldwildlife.org/partnership-categories/ corporate-partnerships. Accessed 17 April 2018.

Available

Published in Collaboration for Sustainable Tourism Development

Hardback format [Details]Price: £85.00Copies / Delivery by post
Terms and conditions of purchase | Privacy policy