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Service Management Principles for Hospitality and Tourism in the Age of Digital Technology 4th edn 2622 visits

Jay Kandampully, David Solnet, Anil Bilgihan

ISBN: 9781915097705 PBK; 9781915097712 eBook

Guides managers to see hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs. Demonstrates how service organizations can capitalize on, or are impacted by, technological and social changes such as the sharing economy, social media, mobile technologies and more.

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Interpretation and Tour Leadership 19927 visits

Principles and Practices of Tour Guiding

Nimit Chowdhary, Monika Prakash

ISBN: 9781911635956 HBK; 9781911635963 PBK; 9781911635970 eBook 10.23912/9781911635956-4986 DOI

With a practical hands-on focus, it guides the reader through the key roles and responsibilities of a tour guide from interpretation techniques, leading visitors in difference scenarios, dealing tricky situations to setting up a tour guiding business.

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The Impact of Tourism on the Marine Environment 25318 visits

John Swarbrooke

ISBN: 9781911635574 HBK; 9781911635581 PBK; 9781911635598 eBook

A truly inter-disciplinary approach to critically examining the impacts of tourism on marine environments and coastal regions, focusing on the negative environmental impacts but also looking at the social and economic impacts.


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