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Chapter 10 Operations Management

DOI: 10.23912/978-1-910158-78-4-2910

ISBN: 978-1-910158-78-4

Published: January 2016

Component type: chapter

Published in: Enterprise and its Business Environment

Parent DOI: 10.23912/978-1-910158-78-4-2851



Operations management is the activity of managing products, processes, services and supply chains. By managing these activities, an organization creates and delivers services and products that clients/customers want. Essentially, operations management is responsible for translating and executing an organization’s objectives, policies and strategies into day-to-day operations. In other words, operations management is responsible for delivering the performance objectives of the organization.

In this chapter we present operations management in two parts. The first section provides a detailed account of the development of the field since its inception during the early 1900s through to the modern day. In doing so we introduce various concepts, methods, tools and techniques that are commonly used in operations management. In the second section a more detailed account of key concepts in operations management is provided. Some are covered in greater detail (e.g. process management) and others just introduced but covered in detail in other chapters (e.g. supply chain management).

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  • Umit Bititci (Author)
  • Stavros Karamperidis (Author)

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Bititci & Karamperidis, 2016

Bititci, U. & Karamperidis, S. (2016) "Chapter 10 Operations Management" In: Arshed, N., McFarlane, J. & MacIntosh, R. (ed) . Oxford: Goodfellow Publishers http://dx.doi.org/10.23912/978-1-910158-78-4-2910


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