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How to Create Sustainable Hospitality

a handbook for guest participation

Christopher Warren

ISBN: 9781911635659 hbk; 9781911635666 pbk; 9781911635673 eBook


About this book | Table of contents | About the authors | Buy now
Guests directly account for over 50% of resource use in hotels and as much as +90% in self-catering accommodation. They are quite simply the most significant factor contributing to hospitality’s ongoing carbon emissions. Given the targets to reduce carbon emissions by 66% by the year 2030, it is imperative that practical solutions for the accommodation sector are created and applied fast. How to Create Sustainable Hospitality: a handbook for guest participation is the first text to demonstrate how to actively persuade guests to participate in achieving sustainable hospitality.

Practitioners and commentators have tended to criticise guests, believing they won’t “sacrifice” while on holiday. However, social trends show there is increasing consumer expectations for more sustainable services e.g. reduction of food waste, elimination of single serve plastic, as well as firm evidence that consumption is not linked to guest happiness. The opportunity is therefore to design experiences which deliver better hospitality by inviting guests to apply saving behaviours that do not mean they will have a less enjoyable experience. Based on 16 years personally delivering sustainable hospitality experiences face to face with guests and conducting the first hard research on guest engagement at a variety of sites in Australia and Europe (from 1000-bedroom hotels and B&Bs to self-contained holiday homes and timeshare lodges), the author presents a tried and tested five step methodology on how to directly, effectively and successfully involve guests to conserve resources. This presents a new paradigm for tourism. How to Create Sustainable Hospitality: a handbook for guest participation presents a clearly written, jargon-free, practical solution and:

  • Is the first book to focus on guests as an active and critical component in sustainable consumption and production at their holiday or business accommodation;
  • Introduces a five-step methodology on how to directly and effectively involve guests in saving energy and water, reducing food waste and cutting carbon. It delivers a practical solution that has been successfully applied to achieve a fast ROI with scientifically measured savings;
  • Uses social practice theory to describe why people do not save resources and how we can better design hospitality experiences
  • Uses persuasive theory to explain how to communicate with guests and by so doing increase stay satisfaction, ‘delight’ and brand reputation;
  • Includes hundreds of case examples and scientific research to illustrate how the theories works in practice;
  • Explains “how” to change – not just the need for change.

Part of the Responsible Tourism Series edited by Harold Goodwin, Director of Responsible Tourism, Institute of Place Management at Manchester Metropolitan University and John Swarbrooke, Associate Dean-International, Plymouth Global, Plymouth University, UK.

Table of contents

Introduction; Part One – where we are now; CH 1 – The Fallacy of Green Guests; CH 2 – Efficiency and Renewable aren’t enough; CH 3 – What’s the cost; Part Two – what to do about it; Introduction to the 5 Step Process; CH 4 – Size of the Cups verses the Size of the Kettle (Materials); CH 5 – How to Design Change in Your Accommodation (Materials); CH 6 – Teach Your Guests how…. (Skills); CH 7 – Guest Persuasion (Meaning); CH 8 – Feedback is a Two Way Street (Skills); Part Three – where we are heading; CH 9 – The Guest R/evolution (Meaning); Index

Table of contents

Introduction; Part One – where we are now; CH 1 – The Fallacy of Green Guests; CH 2 – Efficiency and Renewable aren’t enough; CH 3 – What’s the cost; Part Two – what to do about it; Introduction to the 5 Step Process; CH 4 – Size of the Cups verses the Size of the Kettle (Materials); CH 5 – How to Design Change in Your Accommodation (Materials); CH 6 – Teach Your Guests how…. (Skills); CH 7 – Guest Persuasion (Meaning); CH 8 – Feedback is a Two Way Street (Skills); Part Three – where we are heading; CH 9 – The Guest R/evolution (Meaning); Index

About the authors

Christopher Warren PhD, MSc, Dip Ad, Trainer & Assessor (Cert IV), Founder of My Green Butler, Director of the International Centre for Responsible Tourism -Australia, co-proprietor of multi-award winning Crystal Creek Meadows, Research Fellow at Griffith University and partner in the UNEP One Planet Programme

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